Annual Review 2016Sustainable progress
2016 was a year of important progress for ArcelorMittal.
Action 2020 is ArcelorMittal's commitment to structurally improving profitability and cash flow generation.
Good corporate governance is about compliance, continuous stakeholder dialogue and being a good corporate citizen.
Details of our steel and mining operations, financials, production facilities and shareholder information.
Throughout this report we demonstrate our aim to be open and honest with all our stakeholders, taking their interests into account and engaging with them regularly.
We identified our key stakeholders in an exercise undertaken in 2014. As outlined in our value creation model, they are: customers, workforce, governments, investors and communities. The top non-financial issues raised by these stakeholders continue to be safety and climate change.
We carry out reputation surveys of all our key stakeholder groups at country level, using a third party to ensure rigour and objectivity in the approach. This year we undertook these in France and in the US. Among our employees, we carry out a Speak Up! survey every two years across all our sites. Each business unit measures the satisfaction of its customers. And we engage on a continuous basis with investors, not only through our continuous reporting but via roadshows, roundtables and one-to-one conversations.
On particular issues we may make focused efforts to engage stakeholders. In 2016, for example, as part of our work towards our carbon strategy, we consulted widely with a variety of stakeholders as discussed in outcome 6.
10 key expectations of stakeholders on climate change
Read more about how we work with stakeholders
country sustainability reports aligned with GRI G4 guidelines
Reporting is central to our promise of openness with stakeholders. We are committed to applying best practice standards in corporate governance, in our dealings with shareholders and other stakeholders, and with respect to transparency and quality of disclosure and reporting. Our journey to integrated reporting through this Annual Review is central to this. We published 17 country sustainability reports in 2016, alongside our disclosures to the Carbon Disclosure Project on climate change and water, and a number of investor and customer surveys.